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    12 Ways to Keep Your Family Safe and Connected in an Emergency

    Disasters can cut you off from loved ones without warning. Planning ahead can avoid that.

    Family in a circle with check mark surrounded by storm, wildfire, tornado, and hurricane icons Illustration: Consumer Reports, Getty Images

    When a calamity occurs, a little preparation can make a huge difference. That’s particularly true when it comes to keeping track of loved ones in the event of an emergency, such as a natural disaster.

    “Always have an emergency plan with at least three different methods of communication,” says David Ofwono, director of First on Compliance, an emergency preparedness consulting company based in California. “If something occurs, the first thing I need to know is, are the people I care about okay?”

    Here are 12 ways to keep your family safe and connected in an emergency.

    Set Up Multiple Ways of Connecting

    Enter key contacts into the phones of all your household members. Give household members paper contact lists too. Tap someone outside your area to be an emergency communication hub. Everyone can agree to contact that person in the event you can’t reach each other. And make sure your electronic devices are ready for a natural disaster.

    In a crisis, text rather than call. “Anytime there’s a disaster, the first thing everyone does is jump on their cell phones, which overwhelms the bandwidth for the providers,” Ofwono says. “But texting takes up less bandwidth, and texts may go through.”

    More on Emergency Preparedness

    Turn on one device at a time to conserve power. If possible, situate yourself near a major venue where emergency workers have parked mobile communication trucks that provide extra bandwidth, Ofwono says. You may have a better chance getting through on your cell phone.

    • Access social networks such as Facebook and Nextdoor to tap community resources. Facebook, for instance, has a Crisis Response hub that features pages related to specific catastrophes. On those pages, individuals can tell friends they’re safe, ask for or offer help, and find other information.

    • Find a neighbor who operates ham radio—or learn to do it yourself. When other communications systems go down, amateur (ham) radio stations, which operate independently of internet and phone systems, can be set up almost anywhere in minutes and communicate worldwide. That means you may find another ham operator who can get through to people you want to reach. To get trained in emergency ham radio communications, contact the National Association for Amateur Radio, a membership organization of ham radio operators.

    • Make sure you get wireless emergency alerts (WEAs) on your cell phone. These free notifications about critical situations are sent by government officials to mobile devices. Check this compatible device list and read more about WEAs at FCC.gov.

    • If your home phone system operates via Voice over Internet Protocol (VoIP), make sure it has a backup battery. The backup can extend the line’s run time and allow for emergency calls. If your home is among the few that still has a copper landline, you may find that that connection works in an outage when your other phones don’t.

    Hone Your Family's Emergency Plan

    • Store go bags and emergency kits where they’re easy to grab. Check every few months to make sure the food items and medicines inside haven’t expired, and that your documents are up-to-date.

    • Save directions to local shelters, and have a paper map on hand as well. Find out in advance which shelters will take your pets.

    • Run drills with your household at least annually. Practice dealing with fire, entering a safe room, evacuating, and packing the car. Determine where to meet outside the home if separated; scout at least two alternative, easy-to-reach places. Turn drills into games to motivate—rather than frighten—the kids. To motivate pets, reward them with treats.

    Connect With Your Community

    • Talk to neighbors about resources, such as firewood and tools, that can easily be shared or swapped. Think twice, though, if you’re considering sharing your portable generator, says David Trezza, the CR engineer who leads generator testing. Doing so safely requires using the right extension cords (12 gauge or heavier) and making sure you’re clear with your neighbor on who will monitor and maintain the unit. “I personally don’t think it’s a great idea,” Trezza says. CR recommends the use of a transfer switch with portable generators, which enable you to safely feed electricity directly into your own home’s system.

    • Get involved with a community emergency response team, or CERT. These groups of residents are trained to prepare, aid, and equip neighbors to deal with emergencies. Find out who in your neighborhood can perform cardiopulmonary resuscitation (CPR) and first aid. Or better yet, get trained yourself, either online or in person.

    Learn
    How to
    Build a ‘Go Bag’
    Contents should include:
    1.
    Water and nonperishable, nutritious food.
    2.
    Phone charger, flashlight, and radio (battery or hand-crank).
    3.
    Change of clothes, sturdy shoes, personal items.
    4.
    IDs, personal docs, key contacts, maps, cash in small bills.
    5.
    First-aid kit and meds.
    6.
    Duct tape.
    For more info, including a complete supply list for sheltering in place, go to the federal government's Ready website.
    Illustration: Rodrigo Damati
    For more info, including a complete supply list for sheltering in place, go to the federal government's Ready website.

    Tobie Stanger

    Tobie Stanger

    Tobie Stanger is a senior editor at Consumer Reports, where she has been helping readers shop wisely, save money, and avoid scams for more than 30 years. Most recently, her home- and shopping-related beats have included appliance and grocery stores, generators, homeowners and flood insurance, humidifiers, lawn mowers, and luggage—she also covers home improvement products like flooring, roofing, and siding. During off-hours, she works on her own fixer-upper and gets her hands dirty in the garden. Follow her on Twitter @TobieStanger.