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    First Drive: 2023 Mercedes-Benz GLC Is Comfortable But Has Confusing Controls

    The compact luxury SUV is enjoyable to drive unless you’re trying to change the volume, turn on the wipers, or adjust the cruise control

    2023 Mercedes-Benz GLC driving Photo: John Powers/Consumer Reports

    When we bought a redesigned 2023 Mercedes-Benz GLC300 4Matic for our auto test program, we pretty much knew what to expect. After all, its engine, transmission, interior, and underlying design are largely shared with the C-Class sedan, which we tested and reviewed last year.

    It takes a close examination to spot the exterior differences between the new GLC and the outgoing model. Most of the makeover took place around the grille and the window sticker, which now boasts a base MSRP about $3,000 higher than the 2022 model. (There’s also a GLC Coupe, which has yet to be redesigned.)

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    But some major changes lie beneath. The GLC gets an updated powertrain, a 2.0-liter turbocharged four-cylinder engine, and a nine-speed automatic transmission that’s now aided by a 48-volt mild hybrid setup for a promise of slightly better fuel economy. All-wheel drive is optional.

    The biggest difference is that the 2023 GLC gets Mercedes’ new generation of interior design, including the MBUX infotainment system and touch-sensitive controls. If you’ve read our reviews of the EQS, EQE, or C-Class, you already know what we think. But suffice it to say that GLC buyers will want to spend some time familiarizing themselves with commonly used functions like adjusting the volume or cruise control before they hit the road.

    As is usually the case with the vehicles we purchase, the GLC we added to our test fleet is the most representative sample we could find at a nearby dealership—not too bare-bones, but not loaded with all the options. We chose the midlevel “Exclusive” trim with 4Matic all-wheel drive and added Distronic Adaptive Cruise Control (ACC) so we could test its active driving assistance features. The model we purchased also featured a heated steering wheel, which will be much appreciated during the cold New England winters, and a few other add-ons, including a “puddle light” that projects a massive Mercedes-Benz logo onto the ground outside the vehicle like a bat signal. We had no issues at the dealership: It helped us find a model with the exact features we wanted and knocked $500 off the sticker price.

    If you’re a Consumer Reports member, you can read more about our initial assessment of the new GLC below. We’re currently logging 2,000 initial break-in miles on our new Benz before we send it through more than 50 tests at the CR Auto Test Center, including those that evaluate acceleration, braking, fuel economy, handling, car-seat fit, and controls. CR members will get access to the full road-test results and CR’s Overall Score as soon as they’re available.

    If you haven’t signed up yet, click below and become a member to access this full article and all our exclusive ratings and reviews for each vehicle we buy and test. Joining also gives you full access to exclusive ratings for the other products our experts evaluate in several categories, including electronics and home appliances.

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    What we bought: 2023 Mercedes-Benz GLC300 4Matic
    What it competes with: Audi Q5, BMW X3, Genesis GV70, Lexus NX, Porsche Macan , Volvo XC60
    Powertrain: 258-hp, 2.0-liter turbocharged four-cylinder engine; 9-speed automatic transmission; all-wheel drive
    MSRP: $49,100
    Major options: Metallic paint ($750), panoramic sunroof ($1,500), driver assistance package with ACC, lane keeping assistance ($1,950), Exclusive Trim package including surround-view camera, illuminated door sills, navigation, and surround sound ($2,250) 
    Destination fee: $1,150
    Total cost: $58,195

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